Patients’ perceptions of service quality in China: An investigation using the SERVQUAL model
نویسندگان
چکیده
منابع مشابه
Patients’ perceptions of service quality in China: An investigation using the SERVQUAL model
BACKGROUND AND AIM The doctor-patient relationship has been a major focus of society. Hospitals' efforts to improve the quality of their medical services have been to reduce the probability of doctor-patient conflicts. In this study, we aimed to determine the gap between expectations and perceptions of service quality according to patients to provide reference data for creating strategies to im...
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چکیده ندارد.
Investigation of the Gap between Patients’ Perceptions and Expectations of Hospital Service Quality
Background: Health care services are costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we aimed to determine the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creating strategies to improve health care quality. Method: In this descriptive cross-secti...
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ژورنال
عنوان ژورنال: PLOS ONE
سال: 2017
ISSN: 1932-6203
DOI: 10.1371/journal.pone.0190123